Desk.com - top tier customer support from salesforce, all hail the King

There are common helpdesks on the Cloud, but Desk.com isnť one of them. Desk is nobility among others. How else it could have turned after acquisition of Assistly (that was already good service as it was) by Salesforce that transformed it into this sexy, easy to understand, modern app, which certainly does not disgrace Salesforce’s image as one of the most successful cloud providers on the market. read more >

This year, Google will see to it that you follow your New Year’s resolutions

We are about week into brand new year 2013, I hope you enjoy it so far. And what about New Year’s resolutions, did you make one? Or already break one? Google add to Zeitgeist this nice feature, that allows to add and track resolutions and guess what it shows, The people around globe wish basically for the same, to be happy (and don’t worry). read more >

Start2Cloud's 2012 Roundup

That was quite a year. Cloud computing gained in importance, new services emerged and the existing ones develops further. Here at Start2Cloud, we grow up a bit, gained a lot of experiences, recruited a new members and lost few ones in the middle of process, but nevertheless we’ll continue to bring you a new reviews and news about cloud computing and IT. Happy and prosperous New Year to everyone! read more >

‘Allo ‘Allo! Freshdesk now integrate with Knowlarity’s support helpline

Freshdesk made a very promising step forward, as they now integrate with cloud telephony service provider Knowlarity. What does it means? If some of your customers are more talkative persons, want response right now, or just prefer phones, Freshdesk allows you to cover their questions, requests or complaints, which also means that with Freshdesk you can now support practically everyone. read more >

Apple’s legendary pinch-to-zoom rejected by U.S. Patent agency

U.S. Patent authorities rejected Apple Inc’s well known “pinch-to-zoom” patent, which is another slap over Apple’s face in row, and yet another battle in patent war for domination over future of market with mobile devices. read more >

ClickDesk - Turn your website visitors to happy customers

Please welcome ClickDesk, a new member of Desk’s family. After FreskDesk, ZenDesk and Desk.com and few others there is yet another Cutomer Support aplication on the Cloud. It even can be a good start of a new joke ... ClickDesk, FreshDesk and Zendesk walks into a bar, well punchline in next update. read more >

10 great data-related cloud services

Today let’s take a quick look at 10 data related cloud services, that you may know (but you probably don’t). read more >

Customer Support - S2C Best Value Fall 2012 goes to Freshdesk

It is time for the S2C “Best Value” awards - Fall 2012 (greetings from the northern hemisphere), and for Customer Support section, the winner is … ta-da … Freshdesk. read more >

7 Cloud apps you should know about

Today we will look at some interesting Cloud apps, that may stay under your radar. read more >

Mojo Helpdesk - Simple & affordable ticket tracking

Mojo helpdesk is a product that works good with Google Apps. Despite its simplicity, it contains a wide range of useful tools for ticket tracking and management. This product is made especially for small and medium sized companies, with smaller support teams without exaggerated demands, which means you will only find basic channels there. But at the end, you can always program your own through the provided API. read more >

Patent Peace, for a while

Are you watching the stock market this week? Apple’s and Google’s stock prices are going sky high as new phones are on the horizon and peace treaty is arranged in secrecy. Is now a good time to invest? Of course it is, but only if you have time-machine on backyard. read more >

Workday goes public

It looks like we have another interesting IPO on horizon, after this year’s biggest blunder with Facebook, this one can restore some faith in sanity of underwriters and land a nice slap to traditional ERP providers. And where is Larry Ellison in all this? read more >

Kayako goes mobile, and more

As the times dictates, Kayako is going mobile for all major platforms and seeks to further improve its existing functions, so that it remains among the best in Helpdesk field. Let’s see what’s new. read more >

Assistly’s rebrand

We recently wrote about quite a nice helpdesk by name of Assistly. It was so good that it could not be unnoticed by the giants in the field and, as it is in IT, Assistly was absorbed, only to be subsequently reborned, with non other than Salesforce in charge. read more >

HelpDeskSAAS - Web-based help desk software for customer service and support

HelpDeskSAAS You read it right, why bother with creativity, when you can name your product like this, lets try: OperatingSysDVD, sweet. Its a little shame, that behind this most generic name in product history is hidden really good helpdesk with few positive surprises. read more >

Netkiller Cloud Desk - helpdesk and case management soution for Google Apps

Because Google is a big shot even in the world of Clouds, especially with his Google Apps products that we are all familiar with (Gmail, Google Docs, Google Calendar, Google Groups ...) and because they are good enough even for enterprise sector, it is appropriate to mention some compatible helpdesk solutions. So today is about Netkiller’s Cloud Desk. read more >

Zoho Support - making steps in the right direction

It’s been a while since we wrote about this helpdesk from Zoho cloud-based product family - big system, very powerful tools with potential, little confusing when using and with design from desktop apps. But in the meantime, developers at Zoho worked diligently, so we are happy to inform you that Zoho Support moved in the right direction. read more >

Nicereply - How good is your support?

This week we take a look at this little Cloud service called Nicereply, it allows you to add link into emails from your Helpdesk and then customers can rate how satisfied they were with your support services on Nicereply’s web page, also it has analytics. read more >

FreshDesk news

So, Happy New Year and all that stuff, but show must go on, so let us start this year gently with quick news about Cloud-based customer support FreshDesk. It's been a while since we wrote about this very promising Indian startup, so lets check out what is new and how their story evolves. read more >

Zendesk for Facebook - poke your Help Desk

A few days ago, Zendesk introduced its new Zendesk For Facebook, that allows even closer integration between HelpDesk and your Facebook Page. But more importantly it’s all automated and allows you to monitor and respond to your customers effectively from one place. read more >

Kayako - help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place.

Kayako is company with interesting name, that offers well established and mature helpdesk solution with wide range of useful features, that all being easy, nice and clean in the Cloud. read more >

ITIL based helpdesks

In near future, we plan to bring you a series of articles about ITIL based HelpDesks that are nowadays available on Cloud, but we firstly want to settle a few facts and terms about ITIL itself. read more >

CRMdesk - Help and support your customers and staff

If you think, that CRMdesk is a type of an application between CRM and HelpDesk, because of its name, then you are wrong as CRMdesk is rather a hybrid of Knowledge based and primitive Ticketing system and all that wrapped up in a fairly unattractive package, but as the saying goes, … each product has its buyers. read more >

HelpDen - Live customer support chat! In the Cloud.

Customer support is not always a huge system with ticket management and dozens of various features. It could be pretty simple, like “You have a problem? Ask away or leave a message”. In this case, we take a look at the HelpDen - Cloud customer support Chat. read more >

HappyFox - If you keep them happy, you keep them coming back.

HappyFox customer support, form TenMiles Corporation, is another application that demonstrates that Indians have talent for innovative naming. Fortunately, it demonstrates not only that. It also shows that they are great engineers of Cloud applications with easy-to-learn/easy-to-use design. Let's take a look at it closely. read more >

eStreamDesk - helpdesk & ticketing system

There are many helpdesk applications on the Cloud. The famous ones. The nice ones, The big ones. But there is also a large group of undistinguished solutions. eStreamDesk is one of these, web-based application without superlatives, but that doesn't necessary mean that its a bad choice. read more >

Assistly - The all-in-one system for delivering awesomly responsive customer support

Today we bring you the article about not-so-known but very interesting Cloud application, which can easily become very prominent solution on the market. Stay tuned and read our review of Assistly, one awesome little piece of Cloud. read more >

Freshdesk vs. Zendesk

Both cloud-based applications are very similar, they originates from the same generation so they used the same trends in design. We look at both products and try to determine in more detail about how they differ and which possibly has the upper hand. read more >

Zoho support vs. Freshdesk

Zoho, a large and strong company with many products, including its customer care solution Zoho support, and small team of Freshdeskers, coincidentally former Zoho employees who stand firmly on their feet. Teacher vs. student. David versus Goliath. read more >

Zendesk vs. Zoho support

Zendesk, one the leading and most popular customer support solution on the Cloud market will now compete with Zoho support, product from Zoho Corporation, which within the years of its existence offers almost all the possible customer support functionality that you may ever imagine. read more >

Zoho Support - flexible, web-based help desk software that allows you to provide great customer support experience

Zoho support is a new application from the family of business solutions developed by Zoho corporation. Its complexity is a barrier of usage in the beginning, but once you get used to it, Zoho support becomes a really powerful tool that makes your customer support really a difference. read more >

Freshdesk - An online helpdesk application that may work really well for your small or middle sized business.

Freshdesk is a Web 2.0 helpdesk software delivered as s Service, which is easy to learn, customise and offering all basic features that you may require. read more >

Zendesk - Web-based help desk software with an elegant support ticket system and a self-service customer support platform

Zendesk is web-based helpdesk and customer support portal with unique possibilities of integration, access from modern mobile devices and connections with social networks. Currently serving 30 000 000 customers across 100 countries. read more >