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Customer Care
Customer Care is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product.

It is also an area which is literally predetermined for the cloud deployment. Customer care is about interacting with your customers and connecting them with your support specialists, but also between themselves. Cloud solutions offer here an easy and trouble-free communication coupled with fast implementation and good integration possibility with other systems of the SME, namely CRM and Sales.

Customer care is also known under the acronym CSS (Customer Service and Support).

After preview of SAP in Amazon Cloud we are bringing basic view on the one of the best suited cloud application for running SMBs. This application is comparable with large systems operated via cloud as SAP or Oracle e-Business Suite and offer full range of capabilities like common information systems. read more >
February 07, 2013
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František Simetinger
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Business IntelligenceCustomer CareProcurementProject ManagementFinance+Controlling
Desk.com - top tier customer support from salesforce, all hail the King
There are common helpdesks on the Cloud, but Desk.com isnť one of them. Desk is nobility among others. How else it could have turned after acquisition of Assistly (that was already good service as it was) by Salesforce that transformed it into this sexy, easy to understand, modern app, which certainly does not disgrace Salesforce’s image as one of the most successful cloud providers on the market. read more >
January 28, 2013
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Tom Malik
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Customer Care
‘Allo ‘Allo! Freshdesk now integrate with Knowlarity’s support helpline
Freshdesk made a very promising step forward, as they now integrate with cloud telephony service provider Knowlarity. What does it means? If some of your customers are more talkative persons, want response right now, or just prefer phones, Freshdesk allows you to cover their questions, requests or complaints, which also means that with Freshdesk you can now support practically everyone. read more >
December 23, 2012
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Tom Malik
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Customer CareNews
ClickDesk - Turn your website visitors to happy customers
Please welcome ClickDesk, a new member of Desk’s family. After FreskDesk, ZenDesk and Desk.com and few others there is yet another Cutomer Support aplication on the Cloud. It even can be a good start of a new joke ... ClickDesk, FreshDesk and Zendesk walks into a bar, well punchline in next update. read more >
November 23, 2012
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Tom Malik
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Customer Care
10 great data-related cloud services
Today let’s take a quick look at 10 data related cloud services, that you may know (but you probably don’t). read more >
October 22, 2012
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Tom Malik
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Customer Care
Customer Support - S2C Best Value Fall 2012 goes to Freshdesk
It is time for the S2C “Best Value” awards - Fall 2012 (greetings from the northern hemisphere), and for Customer Support section, the winner is … ta-da … Freshdesk. read more >
October 17, 2012
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Tom Malik
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Customer Care
7 Cloud apps you should know about
Today we will look at some interesting Cloud apps, that may stay under your radar. read more >
September 25, 2012
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Tom Malik
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Customer CareOffice AutomationFinance+ControllingBusiness IntelligenceProject Management
Mojo Helpdesk - Simple & affordable ticket tracking
Mojo helpdesk is a product that works good with Google Apps. Despite its simplicity, it contains a wide range of useful tools for ticket tracking and management. This product is made especially for small and medium sized companies, with smaller support teams without exaggerated demands, which means you will only find basic channels there. But at the end, you can always program your own through the provided API. read more >
September 10, 2012
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Tom Malik
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Customer Care
Kayako goes mobile, and more
As the times dictates, Kayako is going mobile for all major platforms and seeks to further improve its existing functions, so that it remains among the best in Helpdesk field. Let’s see what’s new. read more >
March 30, 2012
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Tom Malik
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Customer Care
Assistly’s rebrand
We recently wrote about quite a nice helpdesk by name of Assistly. It was so good that it could not be unnoticed by the giants in the field and, as it is in IT, Assistly was absorbed, only to be subsequently reborned, with non other than Salesforce in charge. read more >
March 14, 2012
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Tom Malik
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Customer Care
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vTiger CRM On Demand starts New Year with updates
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Zoho CRM – Manage customer relationships
California based ZOHO Corp. offers collaboration, business and productivity applications currently used by more than 5 milion users. Zoho CRM is part of its successful business applications family. It is available on-demand (in a cloud) and offers functionality for managing Sales, Marketing, Customer Support and Inventory activities in one single product. read more >
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icomplete.com – CRM with integrated VoIP designed for small businesses
Today, we have decided to review yet another CRM designed for small businesses. icomplete is developed by UK based icomplete ltd., the 2009 UK Dell small business excellence award runner up. The app includes all the typical CRM functionality you would expect as a small business, however it offers an additional VoIP features. Is this something you are looking for? read more >
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Sugar 6.3 released for the public
On November 10, 2011 SugarCRM, Inc. has released new version of their CRM application called Sugar. The newest stable version is now 6.3 and it brings some fine updates to the application. read more >
November 24, 2011
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Sales Cloud2 – The world’s No.1 sales application from salesforce.com
Sales Cloud2 is the most popular cloud sales application in the world. Its creator, Salesforce, Inc. has been one of the early adopters of SaaS idea and it paid off. Currently it offers its services in 15 languages to over 100,000 customers and millions of users worldwide. read more >
November 11, 2011
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Microsoft Dynamics CRM 2011 Q4 Service Update – Social CRM arrives
Microsoft Dynamics CRM is growing really fast and now it has more than 2M users in more than 80 countries and 40 languages. Over 30 000 customers come from small to medium enterprise. Microsoft’s CRM application is available both on-demand and on-premises. It is part of Microsoft’s Dynamics line of ERP and CRM solutions. The application delivers the power of productivity to sales, service and marketing organizations worldwide. read more >
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vtiger CRM 5.2 – a real tiger on the CRM market?
Over 100 000 businesses are using vtiger CRM On Demand to manage Sales, Support and Marketing. vtiger is an open source CRM that has been developed since 2004 by a company called vtiger Ltd. Their product is available in 15+ languages and offers some extra CRM features enabling businesses to manage invoices, projects, inventories and more. Let’s see if it is good enough to challenge even the best. read more >
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Sales Cloud 2 from Salesforce vs. Microsoft Dynamics CRM 2011
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